SCOPE OF TRAVELOKA SERVICES
1. Through the Site,
Traveloka provides an online platform where you can browse different types of
airlines, train and other transportation services, temporary accommodation and
lodging (as applicable), and cards, as well as make a reservation and/or purchase
(“Services”). Users can make bookings of services provided by hotels, airlines,
train or other transportation operators, events promoter, tourist attraction
operator, travel agency, telecommunication operator and/or any other service
provider in cooperation with Traveloka (“Vendors”) on the Site. By placing an
order through the Site, you will be able to book and/or purchase the airline
tickets, train or other transportation tickets, hotel rooms, event entrance
tickets, tourist attraction entrance tickets, tour packages, prepaid credits,
voucher for prepaid sim-card, or other services. We will provide a booking
confirmation via email. We reserve the right to refuse the booking for reasons
set forth below.
2. Although we will use
our expertise with caution in performing the services, we do not verify, and do
not guarantee, that all information provided is accurate, complete, correct or
the latest available, and we are not responsible for any errors (including
placement and typing errors), obstruction (either because of temporary and/or
partial, damage, repair or improvement to the site or otherwise), inaccuracy,
misleading or false information or non-delivery of information. This includes
every information provided on our Site or other platforms relating to the
aircraft type, seat layout, seat pitch, in-flight entertainment and WiFi
availability, or any other information provided in relation to the flight
facilities specifications.
3. Changes in market
conditions or circumstances that occur can lead to changes in a short time
causing the information provided to be inaccurate or not applicable. In case of
any problems, contact customer service and they will assist you.
4. This Site does not
make any representations and should not be construed as making any
recommendations or suggestions of the level of service quality or rating of the
Vendors listed on the Site. We hereby declare denial of any claims, losses or
liability with respect to the quality or status of existing Vendors listed on
the Site (who provide airline, hotel or other services). Vendors may be
introduced in the form of different classes based on factors including but not
limited to their reviews, ratings or any other factors. The given rating is
calculated based on automated algorithms that can be updated and changed as per
our discretion.
5. We have the right to
not accept any user or booking (or in certain cases cancel the booking
confirmation) at our sole discretion and for any cause without giving reasons
for the rejection/refusal/cancellation. The reasons for rejecting a user or
booking or cancelling a booking confirmation may include but are not limited
to: breach of these Terms, trade or economic sanctions by global or national
authorities, embargo, prohibitions in regulations, fraud or theft (or
indication or suspicion of fraud or theft), suspicion of criminal activity,
suspicious ordering, services not being available or no longer being made
available by the Vendor, user providing inaccurate, erroneous or misleading
information, problems with credit card electronic communications, information
or transactions, inappropriate behavior, threats, insults, refusal to provide
information, practical impediments, communication difficulties or breakdowns, a
Real Mistake (hereinafter described below), history of breaches of these Terms,
or being placed on any “black lists” or “watch lists” by governments or
international organizations. In case the booking is rejected or cancelled by
Traveloka and payment has been made, Traveloka shall reimburse the amount
already charged without further charges. We can at anytime delete or remove
("Removed") membership of the user of this Site, either temporarily
or permanently. Removed Users are prohibited to attempt using the Site in any
other name or through other users (hereinafter described in the Fraud Prevention
Mechanism condition).
In a particular case, we may
cancel or reject reservations with respect to the "Real Mistake",
which does not depend on where the error originated. A Real Mistake is a fault
on the Site (for example, in terms of price) which no reasonable person would
consider appropriate or to make business sense. The amount charged shall be
reimbursed without further charges in such a case
sumber : https://www.traveloka.com/en/termsandconditions
